Shipping policy

At Navelao, we offer free tracked shipping on all orders.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times vary depending on your location and the shipping method available for your order.

The estimated delivery timeframe shown at checkout or provided with your order is the most accurate estimate for your shipment.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to carrier disruptions, weather, holidays, customs processing, or other circumstances outside our control.

Free Tracked Shipping

We provide free tracked shipping on all orders.

Once your order has shipped, a tracking number will be provided so you can monitor your package throughout its journey.

Please allow 2–5 business days for tracking information to become active after your order has been shipped.

Incorrect Shipping Information

Please make sure your shipping address is accurate and complete before placing your order.

If an order has already been processed or shipped, we may be unable to change the shipping address.

Navelao is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Damaged Packages

If your package appears to be lost, delayed, or arrives damaged, please contact us at [YOUR SUPPORT EMAIL] with your order number and relevant details.

We will work with you to help resolve the issue.

International Orders

International orders may be subject to customs duties, taxes, or other fees imposed by the destination country.

Any applicable customs duties or import fees are the responsibility of the customer.

Contact Us

If you have questions about your order or shipping, please contact us at:

[YOUR SUPPORT EMAIL]

We will be happy to assist you.